Jive Software this week announced the latest release of its cloud-based Interactive Intranet and Customer Community solutions that makes work visible, searchable and memorable from any device, and allows companies to tap into their biggest asset—corporate memory—wherever and whenever they need to.
As a unified WorkHub, Jive captures, measures and influences all digital interactions within and outside of an organisation. New capabilities available this month include breakthrough personal analytics to drive faster and more informed decisions, intelligent profiles that streamline access to an organisation’s knowledge base, and enhanced integration that infuses social monitoring functionality throughout a digital workplace.
“This latest release is another important milestone in our vision to bring employees, customers and partners together within one unified WorkHub,” says Elisa Steele, CEO at Jive Software. “Today’s innovative enhancements to our Interactive Intranet and Customer Community solutions further that strategy by making work more visible, searchable and memorable—ultimately cultivating a more productive and aligned business network.”
People at the center of their organisation’s knowledge
Jive’s new user-centric analytics provide personalised data-driven insights for people to better understand their connections, influence peers and make faster informed decisions when collaborating. The new analytics go beyond current industry offerings by detailing the interconnectedness between each individual and other employees, groups, departments, customers and outside partners that comprise their networks. People can become more fact-driven in their daily contributions and community interactions, with vital information about their connections, including sentiment, engagement and the impact of their content. Through the social graphs, people get insight into who they are connected with, their business networks and how they can leverage influencers and advocates in their network to further amplify important information and collaboration.
New innovations in people profiles
Because people are at the center of an organisation, Jive created new intelligent profiles that revolve around each individual—driving pertinent content, data and information to further graph their network, build connections and increase engagement. These new innovations are powered by Jive’s intelligent Recommender Engine, an advanced technology that delivers relevant experiences and content to people based on machine-learning insights. Networks are constantly strengthening as interactions increase, fostering an automated, intuitive way to access an organisation’s corporate memory of work, connections, projects, ideas and processes. With recommended content personalised to each user, people gain important and useful information at their fingertips, such as materials their peers are working on or new content that directly impacts their role.
In addition, Jive is rolling out enhanced individual recognition badges that enable people to give and receive awards in context of the particular engagement and content at hand—building influence, increasing engagement and driving peer-to-peer recognition. Jive’s people-centric approach also includes enhanced event capabilities that deliver the specific event information each person needs, and enables engagement before and after an event to maximize return on investment (ROI). People can now highlight and promote special guests, along with their bios and social media sites, bringing additional value to an event and driving higher attendance.