Gloria Lombardi

About the Author Gloria Lombardi

Gloria is the founder of Marginalia, future of work magazine.

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Communication

How chatbots are already changing workplace communications

Chatbots have entered the workplace and they are more than a novelty. MARGINALIA spoke with Chris McGrath, CEO of Tangowork, developers of chatbots for internal communications. In this interview, McGrath tells MARGINALIA how chatbots are revolutionising the enterprise, the benefits to workers, and the best practices organisations should adopt to ensure a chatbot’s success.

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Leadership

Creating a more sustainable future

Why is sustainability critical to the future of work? How can employers and employees evolve practices and better themselves while also making a positive impact on society? Learn more from Engage International’s CEO and founder, James Murphy who shares insights into the topic. In this interview, he also tells MARGINALIA the vision of CISP – The Culture, Innovation and Sustainability Project.

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Communication

Combining technology with a winning communications strategy

How do you ensure your organisation’s digital tools support your communication strategy? How do you weave existing channels into your strategy while being open to new technology? StaffConnect’s VP of Product and Customer Delivery, Ciara O’Keeffe, tells MARGINALIA about her approach to ‘AppSuccess’, describes the principles of community management, and shares her views on the future of mobile enterprise.

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Leadership

Building the employee experience with technology, ‘loops’, and trust

How do organisations design great employee experiences, to drive higher engagement? Learn more from Benefex’s CEO and founder, Matt Macri-Waller. In this interview, he tells MARGINALIA the mission of the OneHub platform, explains the company’s methodology around using ‘loops’, and shares his views on the use of emerging technology to make personalised recommendations at work.

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Event reviews

Making internal communications count

The annual internal communication conference from CIPR Inside returns on 1 November 2017, in London, and the theme is ‘Making it Count’. MARGINALIA spoke with Chair, Jenni Field, who offers a sneak peek of what to expect from the event. Field also shares some key findings from the CIPR Inside first ever research around the value that internal communications can bring to the organisation.

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Communication

Manage your forms in the cloud for effortless processing

There was a time when it was common to print a form, fill it in with a pen, and then scan it to save it back to the system. While most companies now use online forms of some kind, there’s still friction for the end-user if they have to save a document to their desktop first. A fully digital experience is better, and PDFfiller offers easy PDF editing in the cloud and full-featured form workflows to transform your ‘paperwork’.

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Leadership

How to bridge the engagement gap through strategy and technology

The mobile employee engagement platform, StaffConnect, has launched a new e-book, ‘Can Technology Solve the Employee Engagement Crisis?’, which explores the drivers and factors that contribute to engagement in the modern enterprise. MARGINALIA spoke with VP of Marketing, Geraldine Osman, to discuss how organisations can bridge the engagement gap through the right use of strategy and technology.

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Innovation

Artificial Intelligence: economic gains, ethics, and workforce wellbeing

The adoption of AI demands a new way of thinking about technology, business development, and strategic execution. “If done correctly, the economic and productivity gains could be extraordinary,” says PwC’s AI Programme Leader, Rob McCargow. In this interview, he shares with MARGINALIA the key findings from their recent study. He points to the ethical matters that must be considered, and offers guidance to maximise your AI impact.

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Book reviews

Humility – the key to success in the smart machine age

Machines are becoming embedded in every area of business, enhancing many operational processes. So what’s going to help people stay relevant at work? According to University of Virginia Darden School of Business Professor, Ed Hess, “the quality of the human component of the organisation” is very much needed. MARGINALIA spoke with Hess to discuss his new book, Humility Is the New Smart.

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Communication

Mapping the employee experience in the digital workplace

Which digital workplace tools create better employee experiences? What value can they deliver? And how can an organisation select the right tools for its situation? The Real Story Group has published the EmpEx 200 to explore the categories of digital tools while considering the employee experience. The chart showcases 200 tools that dominate the digital workplace experience. MARGINALIA spoke with founder Tony Byrne to find out what businesses can make of the chart and its underpinning research.

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Innovation

The impact of artificial intelligence on the future of jobs

“In many cases the nature of jobs will change rather than disappear because of AI.” Euan Cameron is the first UK artificial intelligence leader at PwC. In the newly created role, he is responsible for AI across the UK firm, helping PwC itself and clients identify opportunities to embrace the shift to automation. MARGINALIA spoke with Cameron to explore PwC’s latest research, ‘UK Economic Outlook’, and his views on the impact of artificial intelligence on the future of jobs.

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Communication

Working with intelligent digital documents, anywhere

As part of its Document Cloud offering, Adobe has just launched the Adobe Scan app. Powered by artificial intelligence and automatic text recognition technology, the new mobile app promises to “re-imagine how we capture the world around us,” as Group Product Marketing Manager, Lisa Croft, puts it. MARGINALIA spoke with Croft to explore how Adobe Scan helps people capture and action the information around them on any device.

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